The Continuity Score tells you exactly how safely the firm runs without its key person today — and it climbs as you capture. It’s the metric you bring to the board, the buyer, or the insurer.
A single 0–100 score, snapshotted every night at 03:30. Watch the trend rise as coverage grows and knowledge stays fresh — proof, not vibes, that the firm is getting safer.
See your firm’s score →The share of the firm’s systems and processes with at least one live, usable knowledge item.
Knowledge decays. Items past their review interval pull the score down until someone confirms or updates them.
The share of real questions the Coach answers from the knowledge base instead of declining or escalating.
Recent capture and resolution activity — rewarding firms that keep the backup alive, not set-and-forget.
Key-person risk is the quiet line item in every small-firm valuation, loan, and succession plan. The Continuity Score turns it into something you can show, track, and improve.
Put a number on your risk →We’ll compute a starting Continuity Score from what you already have.