Business continuity platform

When one person leaves, the business shouldn’t leave with them.

Role-Backup AI captures one key person’s judgment — the how and the why — into a private AI your team can ask. It answers with citations, or it says it doesn’t know.

Continuity Score
74/100
Coverage
Freshness
Answers
Momentum
1 personoften the only one who knows how it all runs
Citedevery answer traces to a source — or it declines
Single-tenantyour knowledge never mingles with another firm’s
From $490per month · one dedicated instance

Built for the firms that run on a few irreplaceable people

NORTHWINDMERIDIANHARBORSTONECEDARWORKSKESTRELALTAMONT
The single point of failure

Every small firm has a person like this.

They set up the systems. They remember why the process is the way it is. They’re the one everyone messages when something breaks. And when they’re on vacation — or they leave — the whole operation holds its breath.

You can’t clone them. But you can back them up: capture what they know, keep it current, and let the team ask it directly.

70%
of a key person’s value is undocumented judgment — not files.

  • Tribal knowledge that lives in one head
  • Answers that arrive only when they’re online
  • A succession plan that’s really just “hope”
01

Capture. Coach. Operate.

Explore the platform
Capture

Get it out of their head

Documents, recorded walkthroughs, and a guided interview turn tribal knowledge into a versioned, tagged knowledge base.

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Coach

The team asks, not you

Plain-English answers with sources attached. When the knowledge isn’t there, it declines rather than guessing.

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Operate

Draft the routine work

Emails, tickets, and checklists are drafted and held in an approval queue until a human says go. Every action logged.

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Grounded, not guessing

Every answer shows its work.

Ask in plain English. The Coach answers from your knowledge base with the exact sources attached — and when the answer isn’t captured yet, it says so instead of inventing one.

How cite-or-decline works
app.rolebackup.com/coach
How do we handle a failed month-end payroll run?
Run the reversal in Gusto first, then re-post the accrual entry before re-running. Notify the client controller the same day — that’s the step people miss.
▸ payroll-runbook.md▸ Q&A: month-end close
What’s the CEO’s personal cell number?
Declined · not in the knowledge baseI don’t have that captured, so I won’t guess. Ask an admin to add it if the team should have it.
70%
of a key person’s value is undocumented judgment
74
Live Continuity Score, of 100
88%
Questions answered from your own KB
1
Dedicated instance per firm
02

One number for how safely you run without them.

About the score
Continuity Score

Coverage. Freshness. Answers. Momentum.

A single index, tracked daily and climbing as you capture — the exec-facing proof that the backup is working. Bring it to the board, the buyer, or the insurer.

See how it’s measured
74
of 100
Coverage
Freshness
Answer rate
Momentum
03

Isolated. Grounded. Yours.

Security details
Isolation

Your own server

One dedicated instance per firm — data never mingles with another client’s.

Grounding

Cite-or-decline

Sources shown with every answer — or an honest no.

Ownership

No training on you

The model rents its reasoning; your knowledge stays yours.

Governance

Full audit trail

Every question, answer, and action logged and exportable.

Trust:SOC 2 — in progressSingle-tenant isolationData never sharedOn-box embeddings
“Marcus was the only one who understood our systems. Now the whole team gets his answers in seconds — even when he’s on vacation.”
Managing Partner · 38-person advisory firm
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Back up your most irreplaceable person.

One dedicated instance per firm, set up for you and kept current.